FAQ | EmberPrint
{{ ::menu1.primaryName }} {{ ::menu1.secondaryName }}

FREQUENTLY ASKED QUESTIONS


General Questions

Ordering is easy through our online store. However, a number of requirements must be met to prepare your file correctly for printing. Please visit this page for more information on how to place an order and prepare your file.

Yes, please visit our template page for a full list of our templates in various sizes.

We offer a wide variety of finishing options, including die-cutting, foiling, embossing/debossing, and spot UV. For more information on our finishing options, and what each process entails, please visit this page.

Please send us a custom quote request via email at sales@emberprint.com, and we will get back to you with an estimate.

“PT” or Point is a measurement used to describe the thickness of a paper stock. For example, the typical business card measures 14 PT, meaning it is 14 points thick. Our Ultra Thick Business Cards measure 26 PT, meaning their thickness is almost double the average business card.

“lb” is a measurement used to describe the weight of a paper stock. For example, our posters and flyers are printed on 100lb stock. The heavier the paper weight, the thicker the sheet is. Paper with a heavier weight is typically more durable and has a more substantial feel.

No, the prices on our website do not include artwork. They are based on ready-to-print files uploaded in the correct file format. Each product will list specific file requirements.

We will make minor modifications to your design based on specific instructions from the client. Unfortunately, we do not do "open concept" design (design from scratch). All artwork fees are estimated on a case by case basis. If you're interested in making minor artwork changes to your design, please contact us for a custom quote.

It depends on how your monitor is calibrated. Each monitor is made by a different manufacturer, and is operating on different settings. Without a higher-end monitor and proper calibration, in all likelihood your monitor will display colours slightly different than the final printed image.

Your order is done on a gang-run basis. This means you share a printing run with other orders in order to take advantage of a lower cost. Colours are 90% or more accurate with gang-run printing.

Shipping & Delivery

You can either have your order delivered to you via courier, or pick up your order free of charge from our head office in Markham, located at 90 Nolan Court, Unit 27.

We currently ship to Canada and the USA.

Shipping costs are calculated based on weight, as well as which state/province you are located in. This cost is calculated at checkout and will vary based on your order.

Turnaround times vary based on which product you are purchasing, and the finishing options you have selected for your order. For more information on calculating your turnaround time, please visit this page.

Yes, we offer express delivery on most of our products for an extra charge. Most orders are shipped by UPS Ground; orders to the west coast take approximately 4 business days to ship, in addition to the turnaround time listed. If you require faster shipping, please contact us.

We use either UPS Ground, FedEx, or Canada Post to deliver your order.

We will provide you with a tracking number via email once your order has been processed and shipped.

Payment & Billing

If you are purchasing your printed products online, we accept all major credit cards (Mastercard, Visa, American Express), as well as PayPal. You will be able to select your payment method at checkout.

If you would like to place or pick up your order in person at our head office in Markham, located at 90 Nolan Court, Unit 27, you may pay by credit card or debit.

All orders must be paid in full before being processed.

CONTACT US
1-888-959-6358
sales@emberprint.com
90 Nolan Court Unit 27
Markham, ON, L3R 4L9

© 2017 EmberPrint. All rights reserved.