Terms and Conditions
Acceptance of Terms of Usage
EmberPrint reserves the right to make changes to our Website and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access our Website.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our Website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our Website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must let us know on discontinue your use of your account.
All the terms and conditions and/or any transactions occurring online at www.emberprint.com or by phone are subject to the laws of the State of Ontario. EmberPrint is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.emberprint.com to create document is the property of EmberPrint and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by Canadian law.
All orders are subject to acceptance by EmberPrint. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.
Printing & Cutting
Some products are "gang printed." EmberPrint will reproduce colour from digital layouts as closely as possible but cannot exactly match colour and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each colour reproduction is guaranteed to be within 85-90% to the press match proof we offer. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent. Any jobs that require emboss, foil stamping, Spot UV, Lamination or die cutting can vary up to a 1/8 inch.
ALL files must have an 1/8" bleed all around. A $45 fee may be charged to create a bleed if it has not been incorporated in your files. This fee is solely at our discretion.
Critical type or images must be at least 1/4" from the edge of the card. EmberPrint is not responsible for type, art or images that are cut off if these guidelines are not followed. Furthermore, it is strongly suggested that you do not use a thin border around your layouts. This may cause an uneven frame around your card. If you desire to have a border, it should be at least 1/4" thick.
Large Format Signs/Banners
Our banners, signs and car magnets are produced using wide format inkjet technology in 150dpi. This print technology is not compatible to offset litho printing. The viewing distance for most signage is designed for viewing from a minimum of 8 feet or more. Small texts and elements may not be printed properly.
Our posted turnaround times begin ONLY after an order has been "proofed by client". Orders are considered "proofed" are put into production ONLY when the following conditions have been met:
- All files have been correctly submitted.
- If applicable, the customer has approved the online proof and has given the go ahead to proceed with production.
- Payment information has been provided and paid.
Please note that our cut-off for standard products is 3:00pm EST Monday to Friday. Saturday, Sunday and statutory holidays are not considered as business days. All our orders are standard 3 to 5 business days turnaround time unless otherwise stated. Shipping and transit time are not included in the turnaround time.
Cut-off time for our products is 4:00pm EST Monday to Friday. Saturday, Sunday and statutory holidays are not considered as business days.
Production will begin the following day for orders received after this time. Although we rarely miss production schedules, the printing and pre-press process involves equipment which is subject to malfunctions and/or equipment failure. We will always do everything in our power to make sure that any production problems do not delay your job. However, please note that ALL production and delivery times ARE NOT CONTRACTUAL, and no turnaround time can be guaranteed. No verbal or written correspondence can change that. Please try to plan date sensitive materials timely.
All our standard products are printed on house stock. To offer the best possible low price we buy paper stock from various manufactures. There may be some texture, finish and thickness variation may occur. Please note there can be tolerances in thicknesses in paper by up to 1pt.
Files are checked on a first come first served basis. If a PDF proof is requested, it can take up to around 24 hours or more before your files are checked due to the large volume of orders we receive. If your files are set up correctly you will receive an e-mail with a link to your on-line proofs. PDF proofs are meant to check for layout only and not meant to check colours. Please keep in mind that while we will try our best to match proofs, We DO NOT GUARANTEE COLOR MATCHING.
Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We might replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.
EmberPrint neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying. EmberPrint may but does not guarantee the replacement of the defective product or credit the amount of the purchase price.
Shipping terms are F.O.B. Toronto. EmberPrint will arrange for shipping with the courier on behalf of the buyer. The Buyer will be fully responsible for the shipping and handling cost. We do not ship to PO boxes. The customer is responsible to provide the right shipping address. EmberPrint will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping courier. EmberPrint will not be responsible for returned, wrong address or non-pick up orders.
Limitation of Liability
EmberPrint will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or non-performance of our obligations. EmberPrint shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold EmberPrint responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against EmberPrint and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.
Cancellations and Refunds (Printing)
EmberPrint will not refund any money for the orders that were cancelled after the order was being processed (Order status: In Production).